Please allow for up to four weeks from the return of the Keepsake Preparation Kit for the production and delivery of your memorial jewelry. Ring sizes are required to being the production of your piece. Sizers are included in the Introductory kit, and sizes can be communicated via email or phone. For more details, see our Frequently Asked Questions or send us a message.
Every Lee Alexander & Co. memorial ring and pendant is expertly designed and master-crafted in the USA using only the finest materials and gemstones. All shipping, included the insured final shipment, is included. Delivery is generally scheduled as an adult signature is required.
Know your ring size?
Great! Let your specialist know when they reach out after checkout, or send us a message.
Not sure of your ring size?
Ring sizers are included in your kit, along with instructions on how record your size and send it back with your kit. You can also let your specialist know so your ring can go into production as soon as possible.
What if my ring doesn't fit?
We will happily adjust your ring one size up or down for free. Customers are responsible for shipping and insurance costs during transit.
Want to add another layer of personalization to your ring or pendant? We're happy to craft a message onto your ring or pendant that will make it extra special. Send us a message to let us know which design you'd like, and what you'd like your message to say.
Love our jewelry but don't see the metal or gemstone you'd prefer? We're happy to accommodate requests. Send us a message and let us know which design, metal and gemstone you're interested in, and we'll do our best to accommodate your request.
Shipping
All standard shipping costs are complimentary.
Your Keepsake Preparation Kit will arrive with 10 days of purchase, and include instructions and a return label. To ship your kit back, use the label included in the kit and visit a UPS drop off location or schedule a pick up.
Your completed piece will arrive within 6 weeks of returning the Keepsake Preparation Kit. The shipment will be fully insured during transit, and will require a signature at delivery. Should something happen to your final shipment, we will work with you and the shipping company to make it right.
If you purchase a ring, we can begin production as soon as we receive your ring size. Already know your ring size? You can provide your size by sending us a message or letting your specialist know after purchase.
Production and shipping can be expedited for an additional fee. Contact us with questions, or to request an expedited order.
Returns
We promise to create the most beautiful, elegant, and meaningful piece of memorial jewelry that you can imagine. If you're not satisfied, we'll work with you until you are.
Given the nature of our product, we do not accept returns or refunds. Our production process includes quality control at all stages to ensure the beauty and life of your jewelry. If your jewelry arrives damaged or defective in any way, we will send a label to ship the jewelry back to us so we can make it right.
What sets Lee Alexander & Co. Memorial Jewelry apart?
Unlike most memorial jewelry on the market made with cheap materials and a screw-top chamber, our premium rings and pendants are designed to be everlasting by sealing ashes or other treasured relics in a small platinum urn. The contents of your jewelry is irreplaceable, which is why our jewelry is made to last for generations.
Created as a beautiful supplement or alternative to traditional urns, memorial jewelry is a wonderful way to celebrate your loved one and keep them close.
Do I need to cremate in order to purchase memorial jewelry?
We happily accept other materials such as hair, fur, sand, flowers, fabric and earth. If you're unsure about what can be used, contact us.
No need to worry about filling and sealing your memorial jewelry. You also don't need to worry about corrosion, rust, or any other destructive element. Your treasured relics are permanently sealed in 100% airtight platinum, ready to stand the test of time and pass through generations.
We're so confident in our Signature Platinum Remembrance Pod, we guarantee it for a lifetime.
Do I fill my memorial jewelry, or do you?
We take care of the filling and sealing. Every memorial ring and pendant arrives ready for immediate wear.
How will I send the material I wish to be used in my memorial jewelry?
After an order is placed, we ship out a Keepsake Preparation Kit that contains everything you needed to transport your treasured relics to us, including a protective jar, a prepaid return parcel, and detailed instructions.Once we receive the returned Kit, your Signature Platinum Remembrance Pod is filled with your material and then permanently laser sealed and secured within the heart of your piece.
Will my relics and jewelry be safe in the mail?
We do everything within our control to ensure all shipments arrive safely and are yet to encounter any issue. However, as we cannot guarantee the safety of third party shipping companies, we do request that only the minimum necessary amount of your treasured relic required to fill your Pod is enclosed in the Keepsake Preparation Kit.
How does the ordering process work?
Once we receive your order, a pre-paid and fully insured Keepsake Preparation Kit will arrive within 10 business days.
Once we receive the returned kit, we will fill your Signature Platinum Remembrance Pod with your relics, permanently laser seal the Pod with a special laser, and secure it within the heart of your piece.
After a final polish and inspection, the finished piece is shipped back to you.
Every cost associated with shipping and insuring your order is included in the price of each piece.
How long does the ordering process take? May I expedite it?
Your finished memorial ring or pendant will be delivered within 6 weeks of the return date of your Keepsake Preparation Kit.
We are also able to fully expedite production for an additional fee.
What materials are used to create my memorial jewelry? How are they sourced?
We only cast in platinum, 18K yellow and white gold, and source the highest quality, responsibly sourced diamonds and gemstones. All of our diamonds are of VS F+ quality, 100% conflict free, and sustainably mined in Canada's Northwest Territories. All Lee Alexander & Co. jewelry is expertly crafted in the USA.
May I create a design from scratch?
Yes! We love working one-on-one with customers to create a custom design by either modifying one of our existing designs or creating an entirely new design from scratch.
May I choose a different metal or gemstone?
Absolutely! We love accommodating special requests and customizations. Each memorial ring and pendant design found on our website can be in platinum or 18k white and yellow gold. We are able to accommodate most special gemstone requests. Send us a message and let us know which design, metal and gemstone you'd like.
Do you offer lab grown gemstones?
Yes! Lab grown diamonds and gemstones are a great alternative to natural gemstones. Let us know what design and stones you're interested in, and if available, we'll make it happen.
I want to order more than one piece. Is there a discount?
Yes! If you're ordering 2-4 pieces, you can use the code LAMulti2022 for 5% off your order.
Do you offer a payment plan?
Yes! Simply select Affirm during checkout.
What if I have other questions?
Send us a message, schedule a virtual appointment, or give us a call at (800) 291-7917. We love getting to know our customers and our high touch service means you can expect prompt responses.
Virtual appointments are our favorite. They allow our customers the ability to get to know their specialist, ask questions and share their needs. Virtual appointments are free, and are designed to fit your needs without any pressure. Click here to book.
Lifetime Memorial Jewelry Manufacturer's Warranty
We guarantee our quality of workmanship and take responsibility for any structural defects due to manufacturing. Please note that our jewelry is hand finished, and differences between the renderings during design and the physical piece are expected and not considered manufacturing defects.
Sealed Remembrance Pod Guarantee
We guarantee your remembrance pod will never break, and the contents will never leak or become exposed to outside elements. If your Remembrance Pod is in any way defective, we'll replace your jewelry for free.
All materials sourced to create your gorgeous jewelry are authentic and accurate to what's specified in your order.
Satisfaction Guarantee
Our jewelry is designed and crafted with the utmost care and quality. If you aren't thrilled with your piece, we'll work with you to make it right.
Making a Claim
Should you have any issues with your memorial jewelry, you may return it for inspection. If we determine that the item is damaged due to manufacturer defect, we'll repair or replace your jewelry, free of charge.
A Lifetime of Support
We love keeping in touch with our customers. Have questions about product care and cleaning? Worried about a stone coming loose? Need help insuring your piece? Reach out, we're happy to help in any way we can.
"I have owned 2 necklaces for several years now and wear them daily. They are of the highest quality and look as great as the day I received them. The care and customer service of this company is also unparalleled. This jewelry brings me light and comfort to an otherwise devastating time." — Jennifer S.